the following day i requested 12 pm check out but front desk said they do not allow late check out! like really? just 1 hour extra to fix my stuff and just to compensate the time that was lost during check in process. i told the front desk just give me whatever room is available so i can relax in the room already, i am only staying 1 night for me and my husband's anniversary and i do not want to waste my time just sitting at the lobby waiting with our luggage. i have to come back at the front desk 3 times just to check if the room is ready but no luck, pick up the keys around 5:30pm because i haven't receive any calls. Got to the hotel around 2pm, requested early check in but due to availability that day early check in was not possible and i totally understand that, i was expecting to get the room keys at normal check in time which is 4pm.front desk said rooms was not clean yet and they will give me call once the room is ready. The pools are great and the rooms comfortable, just need to upgrade the casino. Please don't let this casino fall into ruin and neglect. If you say it is because the rate of play in the area is low, that is because the machines are terrible and non-smokers are forced out in the smoking area to play games.Check out Viejas or Sycuan Casinos and you will see that the non-smoking areas are packed when there are fun games to play. PLEASE, PLEASE do something to upgrade the non-smoking area. The whole casino, ESPECIALLY the Non-smoking area need a face lift! The machines in non-smoking are more than OLD, I am surprised they don't still dispense coin payouts. If you want people to use self service then they should be kept in operating order.

At the promotions desk, the self service kiosks for daily deals were almost all broken, or not reading cards. Monday-Thursday are not necessarily busy, but on Monday the place was packed. I know you can order off the machine, but I just wanted some water. Also very few drink attendants on the floor.

Not sure if it was inexperienced staff or computer issues. Staff at the hotel check-in was very courteous but it took forever to get checked-in. Not sure what is going on as this year it seemed very disorganized. We enjoy a getaway to Harrah's Rincon 2-3 times a year.

Harrah's rincon casino july give away